Keeping Your Program SafeAs your scrip program grows, it's important to ensure the security of your organization and its members. Your organization is responsible for all payments you accept from family members, so you want to make sure you know everyone ordering scrip through your program. Sometimes it's tough to keep track of everyone, but it's important to maintain a balance between welcoming new families and watching for strangers who might take advantage of your trust. By taking these simple precautions, you can keep your organization's orders coming without a hitch.
Keep your ShopWithScrip enrollment code secure. In order to grow your program, it may seem logical to share the enrollment code online where as many people as possible can have access to it. However, if your enrollment code is posted online, scammers can easily find it, pose as a new family, and place phony orders. When the fraudster's payment doesn't clear, your organization is responsible for the entire cost of the order. Rather than post your enrollment code online, ask families to email you for the code, or distribute it in person directly to them. And don't forget to keep your enrollment code out of newsletters or bulletins that are posted on your organization's website.
Watch organization activity. Through ShopWithScrip, you can set up notifications so you'll receive an email any time a new family signs up using your organization's enrollment code. Check to see if you recognize new families. If you don’t know them personally, ask questions such as their student’s name, who they are related to, and how they found out about the program. If you allow online family payments (paying with a credit card or a linked bank account (PrestoPayTM), it will be important to know the family member is related to your program as you may be responsible for any payments that are returned or rejected for any reason. Read more about your organization’s responsibilities when allowing online family payments.
If you’re ever concerned that your enrollment code has been compromised, you can change it right on your Dashboard. Click the “Change Enrollment Code” link and we will automatically assign you a new code. Changing your code will not affect current families and will only be required for new families to register.
If you have any questions about keeping your program protected, don’t hesitate to reach out. Our Customer Support Team is happy to answer any questions you might have about enrolling new family members and online family ordering. Just give us a call at 1.800.727.4715, option 3, or email us at firstname.lastname@example.org.