Return Policy

Last updated November 2, 2020
 

This Refund Policy is incorporated into and deemed a part of the ShopWithScrip Terms of Use and is a legal agreement between you and RaiseRight, LLC, dba ShopWithScrip (“SWS”). All terms not defined in this Return Policy are as defined in the ShopWithScrip Terms of Use.  In the event of any direct conflict with the Terms of Use, these Supporter Terms of Use control.

If you happen to order gift cards by mistake, it’s best to try to find a buyer within your Organization. However, sometimes you may wish to return gift cards. For this reason, we have developed a limited return policy:

  • Return requests must come from a Coordinator of the Organization.
  • Returns must receive written approval from a member of ShopWithScrip’s Customer Support Team.
  • Once our Customer Support Team approves the return in writing, the Coordinator will be mailed a Return Product Request Form to fill out and send back with the returned gift cards and original sales packing slip.
  • Returns must be made within 30 days of the order date.
  • Returned gift cards must be in the original state (written on, stapled, expired or altered gift cards are non-returnable).
  • Refunds will be credited to the Organization’s account upon receipt of the return, and the organization is responsible for reimbursing the family if applicable.
  • Orders for eGift cards, money added to reloadable gift cards, and gift cards shipped directly to a family (‘Ship to Home’ orders) are final and not returnable.

SWS retains final authority and discretion, in its business judgement, as to whether a proposed return meets the above requirements and/or any other requirement in the Terms of Use.  SWS may also decline any proposed return in the event we believe fraud or other wrongdoing is involved.  There will be a fee of 10% of the face value, with a minimum of $5.00, charged to the organization on all returns and exchanges. The organization will also be charged a fee for the return shipping label.  However, gift cards returned because of an error by ShopWithScrip will be fully refunded and all postage and handling costs will be reimbursed. In the event of a store closure, ShopWithScrip will refund the complete purchase price of any certificate shipped in the last 45 days, provided ShopWithScrip is able to obtain similar reimbursement from the vendor of the closed store.

Have additional questions?
Give us a call at 1-800-727-4715 Option 3, or email us at support@shopwithscrip.com.