Set Your Organization's Order Schedule

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Set Your Organization's Order Schedule

Setting a consistent order schedule lets families know when they’ll get their physical gift cards.

This is especially important if families don’t have access to online payments, since they can’t buy and instantly use eGift cards or add money to reloadable cards. They rely on you to get their gift cards and funds. It also makes it easier for you to get physical gift cards in families’ hands.

Tips for Setting Your Order Schedule

  • Large, established programs order weekly to keep up with family payments.

  • If you’re just getting started and your program is still small, start slow and place a couple orders every month.

  • Be sure to tell families the deadline so they know if their order will make it in the next shipment. For example, if you submit orders every Monday, tell families to place orders by Sunday.

  • Your organization pays the cost of shipping physical cards, so keep that in mind when you’re deciding how often to place orders.  

See What an Order Schedule Could Look Like

Here’s an example when the family deadline is Sunday (if you choose next day shipping):

S Deadline for families to place their orders 
M Place all family orders, making one large organization order, and submit the purchase order on your Dashboard 
T Order is processed and gift cards are shipped 
W You receive the order at the address you chose at checkout
Th Sort gift cards and give them to families—learn more about this on the Manage Delivery and Distribution page

What Are My Delivery Options?

All orders are shipped through UPS. Here are the three delivery options you can choose from:

UPS Ground UPS Next Day Air Saver UPS Next Day Air
$8.50 $13.00 $14.25
Delivery varies by distance. UPS Ground is a competitively priced service that provides reliable, day-definite delivery of your packages up to 150 lbs. Next business afternoon delivery. Overnight delivery by 3 p.m. to most US addresses; by 4:30 p.m. to rural areas. Next business day early delivery. Overnight delivery by 10:30 a.m. to most US addresses; by noon or 4:30 p.m. in remote areas.

Orders placed and paid for by 3:00 p.m. ET Monday through Friday are guaranteed to be shipped by the next business day. From there, delivery time depends on the shipping option you choose.

For more details about how long it takes to get a shipment in your area, see the Shipping Options page.

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