Return Policy

Last updated May 15, 2020

This Refund Policy is incorporated by reference in and to the ShopWithScrip Terms of Use and is a legal agreement between you and Great Lakes Scrip Center, LLC, dba ShopWithScrip. Please review the ShopWithScrip Terms of Use when considering the terms and definitions provided below.

If you happen to order gift cards by mistake, it’s best to try to find a buyer within your Organization. However, sometimes it is necessary to return gift cards. For this reason, we have developed a limited return policy:

  • Return requests must come from a Coordinator of the Organization.

  • Returns must receive written approval from a member of ShopWithScrip’s Customer Support Team.

  • Once our Customer Support Team approves the return in writing, you’ll be mailed a Return Product Request Form to fill out and send back with the returned gift cards and original sales packing slip.

  • Returns must be made within 30 days of the order date.

  • Returned gift cards must be in the original state (written on, stapled, expired or altered gift cards are non-returnable).

  • Refunds will be credited to the Organization’s account upon receipt of the return.

  • Orders for eGift cards and money added to reloadable gift cards are final and not returnable.

There will be a fee of 10% of the face value, with a minimum of $5.00, charged on all returns and exchanges. Returns must be shipped at the returnee’s expense.  However, gift cards returned because of an error by ShopWithScrip will be fully refunded and all postage and handling costs will be reimbursed. In the event of a store closure, ShopWithScrip will refund the complete purchase price of any certificate shipped in the last 45 days, provided ShopWithScrip is able to obtain similar reimbursement from the vendor of the closed store.

Have additional questions?
Give us a call at 1-800-727-4715 Option 3, or email us at